TERMS: Payments must be in cash, check, or credit card. If a credit card is used, there will be an added surcharge of 1.9% to the order, due to our credit card processing fees. A retainer of $150 is required for confirmation of the event date. THE CLIENT’S retainer is NON-REFUNDABLE. This contract applies to the floral selections described on the event invoice that is filled out at consultation. The balance is due two weeks prior to the event date. If the event is booked less than 2 weeks prior to date then entire amount is due upon booking. Additions will be accepted up to one week prior to the event date. No guarantee is given that the same flowers will be available on orders made less than two weeks prior to the event. Color and style will match as close as possible

CONSULTS: The first consultation is free and lasts for one hour. An additional consult at the florist is available for $25 an hour, with a minimum of one hour. Off site inspections are available by appointment for a $50.00 per hour. If THE CLIENT needs to come in and talk for any reason and is less than fifteen minutes long, then there is no charge. If items or communication is relayed via email, there are also no fees. If there is any consultation fees accumulated, they will need to be paid for before the flowers are delivered.

CANCELLATIONS: THE CLIENT understands this is a custom order. THE CLIENT also understands if payment is not made in full two weeks prior to the event date, this contract is canceled and all payments are forfeited. Contract cancellation must be made in writing or by email. Contract cancellations made before final payment, will receive a refund of monies paid, less non-refundable retainer. Cancellations made less than 2 weeks prior to the event date will receive NO refund.

SUBSTITUTIONS: We reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your event. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Example: Wax flowers ordered as a filler flower for bouquets but weather conditions cause unavailability or poor quality. Pink heather or similar filler would be used. Red roses would NOT be substituted for white orchids.

RENTALS: All rentals are to be returned 5 days after event or additional rental fees will be charged. If rental items are broken or not returned with in the five days allotted, you will be charged full retail price.

EXCLUSIVITY: It is understood that The Enchanted Florist will act as the sole and exclusive florist for your event. By signing this contract THE CLIENT agrees that no other person or company, professional or otherwise, shall provide fresh or artificial floral products for THE CLIENT’S event location or event reception without the consent of the Enchanted Florist. This clause protects the image of The Enchanted Florist from assumption that might occur from event attendees. Some exceptions might apply, inquire with the Enchanted florist, but don't expect a 'yes answer' if your ideas, design or product is less than chic.

EVENT GUIDE: In the event that THE CLIENT will not be available during flower delivery THE CLIENT will be responsible for having a designated person meet the florist at the location of drop off. This is to ensure that all items are delivered and accounted for. If there is any set up on the part of the Enchanted Florist, it is THE CLIENT’S responsibility with the event location(s’) coordinator as to what is acceptable, for example, candles, vases, etc… The person delivering the flowers will NOT be held accountable for any damages that may occur if there is not a designated person to sign for and accept delivery. We are not responsible for incorrect delivery times or locations given to us by THE CLIENT.

This agreement contains the entire understanding between “The Enchanted Florist” and THE CLIENT. It supersedes all prior and simultaneous agreements between the parties. The only way to amend this agreement is to do so in writing, and providing the document is signed by all the relevant parties and received within one month of the event date unless otherwise specified.

Event Location(s): ________________________ Event Date: _____________ Retainer: $_________ Date Paid: _________

THE CLIENT understands and agrees to the terms of this contract.

Client Signature: ____________________________________________ Date: ___________________

Client’s Printed name: ____________________________________________ Date: ___________________

Enchanted Florist  w w w . c h i c f l o r a l . c o m 180 E main street  Ashland OR~97520 541-488-9173